Ready for a power cut: what to do now, and the kit to have at home
What to do the moment the power goes off, the government's three-day kit list sized for your home, payments you may be owed and how long fridge food stays safe.
A power cut in brief
- Report it on 105 in England, Scotland and Wales: the free number puts you through to the company that runs the power lines in your area (Ofgem). In Northern Ireland the number is 03457 643643 (Be Ready).
- Keep doors shut. A closed fridge keeps food safe for up to about four hours; a full freezer for about 48 hours, a half-full one for about 24 (Food Standards Scotland).
- Stay safe. Never bring a barbecue, camping stove or generator indoors: carbon monoxide can kill (Dorset & Wiltshire Fire and Rescue).
- You may be paid. Homes cut off for more than 12 hours in normal weather get £100 from the network operator, usually without claiming (Ofgem).
- Be ready for three days. The government's Be Ready checklist asks every home to keep water, food, light, a battery or wind-up radio, a power bank, cash and copies of documents (gov.uk).
What the app does
It starts with one question: what do you need right now?
- The power has just gone off: eight steps in the right order, from the fuse box to checking on neighbours, with the time noted for the other tools.
- Build our three-day kit: the official list with water, meals and warm layers worked out for the adults, children, babies and pets in your home.
- Am I owed a payment? Ofgem's guaranteed payments for normal faults and storms, from the hours you were without power.
- Is the food still safe? A fridge and freezer clock that keeps counting from the moment the power went.
Read next
- What to do in a power cut and food safety
- The three-day kit and how to choose torches, power banks and radios
- Payments for power cuts and the Priority Services Register
- Questions and answers and our sources
Independent guide. Not a government website and not linked to any network operator, energy supplier or shop.